Thanks for confirming. Could you try the following in this order: Confirm you’re launching the PS5 version of Apex, not PS4 Delete Apex local saved settings Change Apex settings, then exit cleanly. In Apex, set your video settings, back out to the lobby, wait a few seconds, then close the game from the PS5 switcher. Relaunch and check. Don’t hard quit immediately from inside the settings menu. Temporarily disable cloud auto-sync for Apex Use PS5 Safe Mode > rebuild the console storage database

Forum Discussion

MutantSwine

Rising Newcomer

29 days ago

Solved

PS5 video settings reset after every startup

Literally the title.

playstation

EA_LunardustCat
28 days ago
Thanks for confirming. Could you try the following in this order:

Confirm you’re launching the PS5 version of Apex, not PS4

Delete Apex local saved settings

Change Apex settings, then exit cleanly. In Apex, set your video settings, back out to the lobby, wait a few seconds, then close the game from the PS5 switcher. Relaunch and check. Don’t hard quit immediately from inside the settings menu.

Temporarily disable cloud auto-sync for Apex

Use PS5 Safe Mode > rebuild the console storage database

5 Replies

EA_LunardustCat
Community Manager
29 days ago
Hi, sorry for the inconvenience this has caused. Have you tried going into your console settings and turning off HDMI Device Link? It may also be worth checking whether the resolution you’re playing at supports the frame rate you’re trying to use.
MutantSwine
Rising Newcomer
28 days ago
HDMI Link has always been off and yes the resolution does support the frame rate I've been playing. My PS5 video settings have not been changed at all.
EA_LunardustCat
Community Manager
28 days ago
Thanks for confirming. Could you try the following in this order:

Confirm you’re launching the PS5 version of Apex, not PS4

Delete Apex local saved settings

Change Apex settings, then exit cleanly. In Apex, set your video settings, back out to the lobby, wait a few seconds, then close the game from the PS5 switcher. Relaunch and check. Don’t hard quit immediately from inside the settings menu.

Temporarily disable cloud auto-sync for Apex

Use PS5 Safe Mode > rebuild the console storage database
EA_LunardustCat
Community Manager
14 days ago
Hi, it’s been a while since I last heard back from you. Just wanted to check whether the issue has been resolved on your side.
EA_LunardustCat
Community Manager
8 hours ago
As I haven’t heard back from you in some time, I’m hoping that means this issue is no longer troubling you. If you have any other questions or would like to share anything, I’d be glad to see you around again.