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superlucker's avatar
superlucker
Rising Newcomer
1 month ago

Re: What to do if your Apex Legends account got banned or suspended

Got "The client failed an anti-cheat backend check." several times these days. Got banned yesterday.

For this account I've played APEX for almost 10 years, two heirlooms. Only played on my own PC and switch 2. Never being hacked or giving account. 

Submitted appeal, no response. I am totally disappointed and really deserve an answer.

 

2 Replies

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  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey superlucker​​, 

    Sorry to hear that you're still waiting to hear back from your appeal on this account ban. 

    If you've followed these steps to create an appeal, you're on the right track! Unfortunately, we don't have an ETA to provide, as it depends on the number of cases that the team is actively investigating at the moment. Once the team has updates for your case, they will reach out to you through email.

    In the meantime, you can keep an eye on the status of the appeal on your case history page. Please avoid resuming the appeal until you receive a response to prevent any additional delays. We appreciate your patience while they're taking a look! 

  • superlucker's avatar
    superlucker
    Rising Newcomer
    1 month ago

    Thank you for your feedback, guess I have to wait for a while.😩

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