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ExtraLuggage's avatar
ExtraLuggage
Newcomer
23 hours ago

Apex hardfreezes my entire PC. Every other game fine.

Legion Pro 5 16ARX8, Ryzen 7 7745HX, RTX 4060 Laptop, 16GB DDR5.

Started 19 Aug. Six-plus full system hangs, all mid-match in Apex.

 

Not a game crash. The whole machine dies. Caps Lock LED stops

responding, so the kernel is gone, not just the display driver.

No BSOD, no minidump, nothing in WHEA. Only way out is holding

the power button.

 

Battlefield 6 runs for hours on the same machine. Minecraft fine.

Everything else fine. Only Apex.

 

Things I've already done, none of which changed anything:

 

- DDU + clean NVIDIA driver install

- Hybrid to Discrete GPU (MUX switch)

- BIOS updated to latest

- AMD VGA driver from Lenovo

- EasyAntiCheat uninstall/reinstall

- Full uninstall, deleted leftover folders, reinstalled via EA app

instead of Steam

- Steam validated 10232/10232 files

- fps_max 120, then 100

- Borderless window

- Low preset

- Ran on battery only

 

Lenovo's own hardware diagnostics pass everything: memory (14

tests), CPU, GPU (300s stress + CUDA suite), motherboard, storage.

Extended Windows memory test clean too.

 

The only forensic trace is a pair of dxgkrnl live kernel dumps at

codes 0x1A8 and 0x1B8, and two more that came back zero-byte.

 

Specifically looking for anyone on a 7745HX or an RTX 4060 mobile.

If it's this narrow there has to be a pattern. Also happy to hear

if anyone has actually fixed this.

4 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 hours ago

    ExtraLuggage​ 

    Thanks for your info, some troubleshooting to try:

    • Disable Hardware-Accelerated GPU Scheduling (HAGS) temporarily: Settings, System, Display, Graphics, Default graphics settings, Hardware-accelerated GPU scheduling = Off, then restart.
    • Disable NVIDIA Reflex in Apex for one test. 
    • Disable all overlays/hardware hooks:
      • NVIDIA overlay
      • EA overlay
      • Discord
      • Xbox Game Bar
      • Lenovo Legion/Toolkit monitoring overlay
      • RTSS/Afterburner
    • Perform a Windows Clean Boot
    • Try the opposite graphics mode. you have tested dGPU-only. Try switching back to Hybrid Mode and test

     

    Do let us know your results here. Thanks. EA_Barry.

  • Same here and also a lot of report like

    https://forums.ea.com/idea/apex-legends-bug-reports-en/august-20-update-makes-pc-freeze-completely-after-launching-apx-legends-/13661412?after=MjYuNHwyLjF8aXwxMHwzOToxfGludCwxMzY2MTY3NiwxMzY2NzAyNw&topicRepliesSort=postTimeAsc

  • Aevalii's avatar
    Aevalii
    Seasoned Newcomer
    1 hour ago

    Hello EA_Barry​, I think you should request that EA investigate this issue. It has been going on for several days now, and more people are coming forward with similar experiences. There seems to be a common underlying issue that needs to be looked into.

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