Forum Discussion

invslex's avatar
6 years ago

50-70% Packet Loss On The New Router.

Hello. I have this modem router for about a month and for about a week now i have issues with about 45-70% packet loss on my games. My router is TD-W8961N from TP LINK.

My router stats are:

  DOWNSTREAMUPSTREAM 
SNR MarginSNR Margin
:
9.511.5db
Line Attenuation
:
11.45.9db
Data Rate
:
80051011kbps
Max Rate
:
89881020kbps
POWER
:
21.28.6dbm
CRC
:
10 

I have seen the packetloss more on Apex Legends game. I dont see any packet loss with my old modem from another isp i had in the past (0% packetloss) but +20ping on my games.

Things i talked and did on router so far by my own and with my isp:

  • Swap the connection with my ISP from Interleaved to Fastpath (Interleaved ping on europe servers ~80-95, ping with fastpath ~63-77)
  • Add port numbers for the game on port forward.
  • Update to the latest firmware for this modem-router
  • Tried to change the connection type from ADSL2+ to anything else but couldnt get internet work

Screenshots of my settings so far:

https://prnt.sc/rhps63

https://prnt.sc/rhps6n

Ingame Screenshots:
http://prnt.sc/rhpuc9 (TP link router)

https://prnt.sc/rhpwjf (Old ISP router)

I cant understand whats the problem. Isp send a technician on my home today and couldnt find why my router's have this amount of packet loss. 

14 Replies

  • Maybe there is something wrong with your settings. I think you have to reset it, or to perform a restart. This is pretty easy to do and sometimes it could fix your issues. To be honest, I've met that issue a lot of times and for the first time when I tried to fix it, I've lost a lot of time to understand how should I do that. But I was lucky enough to find this article, 192.168.1.1 about how to perform a restart and how to access the admin page. To be honest, I would never find out how to do that, more than that I was able to find a lot of useful tips that helped me a lot and now I have a stable connection. Try it too, I think you will fix your problem this way

  • invslex's avatar
    invslex
    6 years ago

    After contacting EA Help, My ISP With a technician on my home to check the phone cables and lines, Tp Link, i didnt end up with a clear solution. All of them was out of ideas, so i guess its a hardware issue, but im sad cause for 2 months it was working good, with less ping than the old router that im getting nearly 90 Ms the past 2 weeks. Kinda sad, but im out of ideas anymore, made even a clean install of windows in case i messed something on registry/network (even if i had already reset it about 7 times). 

  • i have tp-link w8961N_v3    i have p acket lose whit this modem only on apex other games work fine if u find any solution plz replay me [edit: email address removed]