A banned player speeking out

Hey 4erepa2010​,

Thanks for the feedback about bans in general.

If EA truly cares about Positive Play, please give players a way to genuinely learn from mistakes — not just punish them permanently.

This flexibility to allow players to learn and change is not an uncommon piece of feedback, though we don't have any other information or changes to share at this point. Currently when it comes to chat-related offenses, that often comes in the form of an initial warning or shorter suspension before a final ban. That would be the point where we hope that learning and change comes into play as things currently stand.

EA should hear how their systems affect real people, not just usernames.

This also holds true for others that were on the receiving end of inappropriate language or behavior in the game. They are also real people affected by what's said in-game, and ultimately actions we take are intended to preserve that experience for those that interact with the account as well. 

Just to clarify, our appeals process is not automated, nor are the bans themselves. There's some additional information about that here

No actions taken against an EA Account, including bans, suspensions, and other actions like coin wipes, are automated.

You may be seeing some templates used in responses, which ensure we're providing consistent information to those in similar situations where the same rules would apply. However, these are reviewed by actual members of the Terms of Service team, up to the point where they say not to expect any further replies (typically after a few appeals).

At that point if multiple members of the team have reviewed the information and all reached the same conclusion, there's ultimately a limit to reviewing the same details repeatedly while hoping for a different outcome.