Forum Discussion

Seasoned Newcomer

1 month ago

Solved

A china player need help ，please

Dear EA Official, hello. I am a player from China. 2025 marks the seventh year I have been playing APEX. Over these seven years, I have had a very happy time in the game and made many interesting ...

freezing

EA_Salmon
1 month ago
Hi shuanghecheng

Sorry to hear what you’ve been through. I can understand how upsetting and overwhelming this must feel, especially after being away for a while and then coming back to find that your account progress, friends list, and linked account details no longer look correct.

Unfortunately, we’re not able to investigate or recover accounts directly here on the forums.

Since you believe the account may have been stolen or linked incorrectly, I would strongly recommend continuing through EA Help and submitting the case again through this webform, with as much detail as possible. It may help to include:

your Steam account name and ID

the EA account email you believe was originally linked

the in-game name you used before

the current name shown on Apex

the approximate time you last played normally

any purchase receipts or account ownership details you still have

You may also find these pages helpful:
EA Account help for locked, banned, or suspended accounts
EA Account Help Hub

If you believe your account was compromised, please also secure your email account, change your passwords, and enable additional security measures where possible.

Thank you for taking the time to explain everything so clearly, and I hope you’re able to resolve this.

EA_Salmon

Community Manager

1 month ago

Hi shuanghecheng

Sorry to hear what you’ve been through. I can understand how upsetting and overwhelming this must feel, especially after being away for a while and then coming back to find that your account progress, friends list, and linked account details no longer look correct.

Unfortunately, we’re not able to investigate or recover accounts directly here on the forums.

Since you believe the account may have been stolen or linked incorrectly, I would strongly recommend continuing through EA Help and submitting the case again through this webform, with as much detail as possible. It may help to include:

your Steam account name and ID
the EA account email you believe was originally linked
the in-game name you used before
the current name shown on Apex
the approximate time you last played normally
any purchase receipts or account ownership details you still have

You may also find these pages helpful:
EA Account help for locked, banned, or suspended accounts
EA Account Help Hub

If you believe your account was compromised, please also secure your email account, change your passwords, and enable additional security measures where possible.

Thank you for taking the time to explain everything so clearly, and I hope you’re able to resolve this.

shuanghecheng
Seasoned Newcomer
4 days ago
It’s frustrating that your support team always claims there’s nothing you can do to resolve stolen account issues or recover lost accounts. This is exactly why more and more players are quitting this game. I wish your company would go under.