About account ban

Hello, EA customer service staff. Thank you for taking the time to check my email. Firstly, I played the game at an internet cafe at 20:02 pm Beijing time on June 27, 2023. After playing for an hour, at 21:06 pm Beijing time on that day, my computer screen suddenly popped up and your account was banned. I restarted Steam, Apex, and tried restarting the computer, but my account was banned. During this period, I did not engage in any cheating behavior or exploit any loopholes in the game. In all these years of playing esports, I have never had any cheating behavior, including CSGO, PUBG or other fps games. I feel that this is unfair to others and undermines the balance of the game. During this period, I thought there was a problem with the computer machine, but I often came here to play Apex. I had never been banned before, but today I did get a bolt from the blue. I even thought it was a server issue and tried to re-enter the game several times, but ultimately failed. So I wanted to request customer service help and hope to solve the problem as soon as possible. By the way, I also recharged the game. I was afraid that I wouldn't be able to complete my own battle pass, So once again, please ask customer service personnel to see my email as soon as possible. Thank you very much!