Forum Discussion

2 years ago

Solved

accidentally sharing EA accounts. Want to fix for Cross Progression

Me and my brother made an EA account when we were little to play Plants Vs Zombies Garden Warfare. Somehow when we played on separate Xbox accounts it linked both Xbox accounts to one EA account. (I ...

cross-progression

EA_Mako
2 years ago
Hey @iEatMyPants,

Unfortunately, it is not possible to transfer content from one EA account to another.

Progress is stored at the EA account level, not on individual platforms like Xbox. This would mean if you unlink your Xbox account to connect it to your own EA account, none of that progress would transfer with it. That would be left behind on the EA account where that was originally earned.

I'm afraid this does mean one of you will lose access to the content on that EA account, depending on who decides to move to a new or different EA account.

There are a few more details about this situation in our guides below, but if you run into any trouble with the actual unlinking process, please contact support directly so they can assist.

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)

EA_Mako

Community Manager

2 years ago

Hey @iEatMyPants,

Unfortunately, it is not possible to transfer content from one EA account to another.

Progress is stored at the EA account level, not on individual platforms like Xbox. This would mean if you unlink your Xbox account to connect it to your own EA account, none of that progress would transfer with it. That would be left behind on the EA account where that was originally earned.

I'm afraid this does mean one of you will lose access to the content on that EA account, depending on who decides to move to a new or different EA account.

There are a few more details about this situation in our guides below, but if you run into any trouble with the actual unlinking process, please contact support directly so they can assist.

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)