Forum Discussion

2 years ago

Solved

Account banned - No justification

1 pt I don't know what else to do as I was unjustly banned and cannot get any support via the ban appeal. I just get the standard response email. This is the details of the case. On 29A...

EA_Aljo
2 years ago
Hey there, @stewtrain

Thanks for reaching. Unfortunately, we're not able to help with banned accounts through Answers HQ. Only our ToS team can do this. The article here will provide more information as well as instructions for submitting a dispute. It sounds like you've done that already, but you can have ToS perform up to 3 investigations. After that, if they haven't found evidence the ban was issued by mistake, it will need to stay in place.

EA_Aljo

Community Manager

2 years ago

Hey there, @stewtrain

Thanks for reaching. Unfortunately, we're not able to help with banned accounts through Answers HQ. Only our ToS team can do this. The article here will provide more information as well as instructions for submitting a dispute. It sounds like you've done that already, but you can have ToS perform up to 3 investigations. After that, if they haven't found evidence the ban was issued by mistake, it will need to stay in place.

stewtrain

2 years ago

I mean, that's just it. I have done it twice. I have provided all order numbers, screen shots of everything, literally every piece they would need to investigate and I get a generic answer. Clearly no one is actually looking into it. It is incredibly frustrating that I have no ability to discuss with anyone. I need to know how to elevate the claim because I am getting zero support. It's not like I lodged a complaint and left it at that. I tried for over a week to resolve the initial issue and the result is a perma-ban on my season 0 account. So to say someone is reviewing it, which I'm sure is what you're told to say, is just hard to believe. It would take 5 minutes of investigating to see the original order never delivered to my account. So the decision to uphold a ban on that account is hard to stomach.