Account Compromised and Banned
Dear EA Support Team,
I am appealing the ban on my EA account (EA ID: 35022333). My account was stolen and the violations were committed by the thief, not me.
On November 20, 2025, I used a public internet café. The next day I found unauthorized logins from Chongqing, so I immediately changed my password on November 24. After that I played normally for a few weeks, then stopped playing in mid-December. On December 17, I discovered my account had been banned on December 15 — I had not logged in at all during that period.
My legitimate game record: Over 2,600 hours of fair gameplay, purchased every Battle Pass and numerous cosmetics/skins. Clean history with no cheats, hacks, or violations. I have now exhausted all 3 appeals with only automated responses.
The ban does not appear in my Penalty History tool, so I cannot appeal through the normal process. I have already emailed [edit: email address removed] and contacted @EAHelp on Twitter with no response.
Evidence I have:
- Steam login history showing logins from unknown locations (Chongqing)
- Steam official password-change email (November 24)
- Steam phone number addition request email
- Internet café receipt
Please escalate this to manual review. Thank you.
35022333 Sorry, bans cannot be handled on the forums.
I also recommend a look at Asmodeus566's article about account security:
Do not use internet café’s to access your account to play. You do not know what software is on the hardware there. You do not know if the hardware at the cafe has a hardware ban. All of this can affect your account in a negative way.
