Account Compromised & Unjustly Banned – Seeking Escalation for Foreign IP Audit
Hi EA Community Managers and Support Team,
I am posting here in hopes of getting an internal escalation regarding an ongoing issue with my EA account. My account was compromised by an unauthorized third party, used without my consent, and subsequently banned.
Summary of Events:
Security Breach: My account suffered unauthorized access by an unknown third party. During this period of lost access, terms of service violations occurred on Apex Legends that were entirely out of my control.
Security Steps Taken: As soon as I discovered the breach, I secured the account by updating my password
Initial Appeal Status: A dispute ticket was submitted on August 16th. However, the appeal was denied, and standard support chat advisors are unable to reopen the case, directing me back to closed ticket records.
Why I Am Requesting a Secondary Review:
The initial appeal appears to have evaluated only whether a rule violation occurred on the account, rather than who was logged in when it happened. I never used unauthorized software or cheated on this account.
I kindly request an EA Community Manager or Security Specialist to look into the internal access logs for my account around mid-August. A manual audit of the login IP addresses, locations, and hardwa(HWIDs) will clearly show a distinct anomaly and foreign login signature that does not match my established location or login history.
I am fully prepared to cooperate and provide any verification details necessary to prove ownership and clear this up. I just want to play Apex Legends fairly on my own secured account again.
Thank you for your time and help in escalating this for a proper manual security review.
EA Account Details:
EA ID: [greenarrow132015/ Gunner132]
Platform: [ PC / Steam]
Hey greenarrow132015,
Thanks for taking the time to describe the situation. This might not be the response you were hoping for, but I'm afraid we aren't able to escalate or support account action appeals here on the forums. You'll need to continue following these steps to create an appeal so that our Terms of Service team can take another look.
As long as the team doesn't respond saying they consider the decision final or the case closed, you should still have the opportunity to appeal. Once that appeal is created, you can keep an eye on its status through your case history page.
