Account compromised and banned while compromised

So last I played apex was roughly early 2021 when on ps4. I stopped playing and sold the ps4 probably around that same time. I’ve been working a lot and just recently bought a ps5 and downloaded apex after having to recover my old psn account. I login and see all my legends are locked and all 5 heirlooms and countless skins gone. Characters that were locked still had a legendary skin on them but none in the characters tab where the skins are stored. I start a support to ask what’s going on and they ask me to check pc as it was last place account was used but I don’t have a gaming pc. I have a laptop I use for work but I downloaded and checked to see like they asked and the message popped up that the account was banned in 2023. Again I haven’t played since 2021 and now it’s 2026. 5 years. I reach back out because it was obviously compromised and I just keep getting endless chats telling me to appeal but I do and keep getting denied. I even had one of the agents in the chat tell me it will be unbanned (empty promise) and to appeal again. Just feels like an endless loop of being denied and nobody listening. Spent roughly $2k on this game just to be banned by my account getting compromised while I was away. Really don’t know what else to do. Was really wanting to get back into the game.