Account compromised and banned while compromised

Hey rnmFS​,

Sorry to hear someone else accessed your account while you were away. If you haven't already, please be sure to go through as many of these security steps as possible to secure your account. 

I understand how this process can feel frustrating or endless. But I'm afraid we can't support account-related requests here on the forums, as we don't have the right tools or records to do so. While live support can assist with recovering a compromised account, they also can't directly influence appeal decisions, as that lies solely with our Terms of Service team. So the best and only way to address the ban is to continue following these steps to create an appeal so our Terms of Service team can take another look. 

It'd be best to include any evidence you have of your break from Apex and suspicious logins within your appeal. It might be worth downloading a copy of your account data and locating inconsistencies there as well to strengthen your case. 

In the meantime, you can keep an eye on the status of the appeal(s) on your case history page. If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the right team. Please avoid resuming the appeal(s) until you receive a response to prevent any additional delays. Thanks!