Account data loss
30/6/2024, I suddenly let me log in to my EA account when I logged in to apex on steam, but I failed to log in through EA id, but I can log in to EA app through my email, and when I enter the app, al...
Forum Discussion
EA_Mako
Community Manager
Community ManagerHey @qPENGjJjJ,
Progress is stored at the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
In some cases re-linking the platform to its original EA Account will restore access to that progress, however there's always the chance it will be lost permanently whenever you unlink. Please check through this article for more details on unlinking.
In this case I'm not sure if your Steam account was properly linked back to the original EA Account. This EA Account you're posting with has never launched Apex on Steam before the past couple days. If you played Apex on Steam in the past, it would have been linked to a different EA Account.
That does mean you'll need to try locating the correct EA Account and re-link your Steam there instead. If you have any trouble re-linking, you may need to contact support again so they can try to assist.
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