Account Falsely Banned

I checked the folder where you said it would be and have 2 folders from 09/24/2023 and from 10/10/2023.

Checked the notepads and got nothing weird. They all said the same thing about connecting to the EAC service. Then it loads and exits with no warning or anything to indicate something is wrong.

It's extremely disheartening to have to worry about my choice of hardware if it's causing a false positive in widely used Anti-Cheat software..

Or any other program that could be getting hit and causing this. I'm worried about playing any game with EAC now since this seems to be what is happening to me and increasingly many others.

Hope your issue gets fixed. Happened to me last night on a brand new rx7700xt (merc 319) and if id known this was gonna be an issue it just might have made me think about a different card lol. Shane apex/EAC can't get their stuff together about this kinda issue. 

@yyyyatoxIf this thread does not get locked like the others I will for sure post any updates here like if my brand new system gets hit too. Either I play and accept the risks and end up banned, or don't play because I am too scared the result is the same so I feel I must try.

I have a feeling if this was prompted by an AMD driver then it might already be hot fixed form their end and EAC/Respawn/EA need to communicate and do some retroactive unbanning which if they are collecting the specs in disputes should be easy to sus out one would hope. I am not familiar with the process myself having not been affected (yet) though I don't have high hopes unless someone with hideouts ear also falls victim which is a [edited] thing to have to wish for.

This is all assuming there is not some common thread of third-party RGB software being flagged which is possible that everyone just happens to have high end AMD cards. Still though for you to be given no second chance because of that is super lame. It must be worth it to detect other real cheaters and sweep up legit long time loyal players in the process because it is a numbers game and the bean counters won't notice unless it is super widespread.

edit: censor bad word, typos 

My friend I play with finally got his new computer set up, went AMD, and guess what? He got banned the same day he got his new AMD card installed.

This is definitely an issue.

Too bad we normies don’t get the white glove treatment like pros and streamers do.

Id say everyone needs to hit them up on Twitter and keep this thread alive.

my friend is absolutely livid, spent money on this game, played since season 2, and gets banned because a legit AMD gpu gets false flagged. 

I'm still watching the increasing amount of people chiming in with these reports. As long as we keep on trying in disputes and letting others know of our issues. Hopefully a streamer will pick it up and try to get more eyes on deck.

Sadly, the more people that get affected... higher likelyhood something is done sooner.

Hi, I am adding to this list of players who were falsely banned.

I have an AMD 7900XT and was on Adrenalin Edition 23.9.3 when I was banned. I thought it might have been the RGB software I downloaded because I upgraded my RAM the night before i was banned. But this thread has a lot of current gen AMD cards...

I also filed a dispute with EA twice and was Declined and told: "We will also be unable to provide any details regarding our internal procedures."

Not very helpful... I have been trying to get the people that post on reddit to post their hardware and software info to see if we can narrow down this issue. Unfortunately the Apex subreddit removes such posts as it is against their rules. If we can start collecting information in this thread, we may be able to better identify where the problem occurred.

Hardware:

Amd 5800x3d

Asus x370 gaming mobo

32gb ddr4 3600 g.skill

Amd Xfx 7900xt

Software:

Windows 11 Pro build 22621.2428

Adrenalin Edition 23.9.3

Glorious Core 1.1.34

Logitech G HUB 2023.8.459147

Corsair LINK 4.9.7.35

Steam Version: 1696019606

MSI Afterburner v4.6.5.16370

G.Skill Trident Z Lighting Control v1.00.35

Firefox 118.0.2

Teamspeak 3 3.6.2

Also, what settings do you have enabled in the Adrenalin Edition Software? I have Anti-Lag and Anti-lag+ enabled but did have other settings originally enabled when the Hyper-RX option came out.