Forum Discussion

1 year ago

Account Hacked then banned, now ea wont unban it?

So i am going to post this here hoping i will get help. I dont know the exact time frame of when things happened so i will try my best. At some point I was not playing apex , i was playing like w...

EA_Aljo

Community Manager

1 year ago

Hi there, @bit0nme

I'm sorry to say, we cannot help with banned accounts over Answers HQ. You can submit up to 3 disputes with ToS so if you haven't done that, please follow the instructions in the article here. Thank you.

bit0nme

1 year ago

see this is the problem... you didnt even read the post. I am confident that yall arent reading anything. The person that stole my account appeealed it 3 times... yall arent letting me appeal. and I am putting this in the public eye so everyone can see how yall are treating your customers.

InTikV2-Wraith
1 year ago
@bit0nme I actually had the same thing happened to me and even better, 5 people from 5 different locations connected to my account the same day, US, UK, FR, GR, AND SPAIN.

And it's been 5 years i play from the same pc same location (dz) which is no where near the previously stated countries, same internet connection....
And they couldn't figure it out still 🤣🤣🤣
and I'm still banned....
Provided proof of being hacked, provided proof that my pc was shutdown at that exact time... And also provided proof that i haven't been playing around that time at all..

And still....
We have conducted all possible investigation 🤣🤣🤣
Even a live chat employee told me that it is truly obvious i have been hacked and that he really wishes to unban me but " the system won't allow him because TOS team made it as a final decision " 🤣🤣🤣🤣🤣
- 1k1llsw1tch7
  1 year ago
  I am currently facing the same scenario. My account got hacked literally last week on 21st march. Upon contacting EA I got the same answer from 4 advisors back 2 back "The higher Authority wont help you with your account due to some Internal Security Reasons".
  I kept on trying and at last yesterday I got my account back. In the mean time every advisor assured me that they have secured your account and it wont get banned coz they cant use it(by they I mean the person who hacked my account).
  Guess what? When I got my account it had an active ban attached to it. and after filling a dispute the so called TOS team says they have done 2 full investigations before coming to the verdict of keeping me banned.
  Now They don't want to remove the ban coz apparently it doesn't matter if your account as hacked or not ITS YOU WHO CHEATED.
  All the time and money we invested in this game just went to ashes.
  Note: I added the Last transcript where i got my account back(Most solid proof that it wasn't me ho cheated).