Forum Discussion

3 years ago

Solved

Account hacked while in vacation (december and before) and then got banned

Hi, i was in vacation for 2 weeks starting at the 10th of december and went to spend one week with my grandparents directly the next day afterwards. I came back yesterday and couldn't log in with th...

OldTreeCreeper
3 years ago
@pixelschubser3
The EA staff who work here on AHQ cannot help directly with account-related issues, such as bans or having been hacked.

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

If you feel you have been hacked, the only thing you can do is follow the steps in this article:

https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
FYI it might be as good idea to change your 2 factor authentication on your account to you phone, if you haven't already.

https://help.ea.com/en/help/account/ea-login-verification-information/

OldTreeCreeper

Hero+

3 years ago

@pixelschubser3

The EA staff who work here on AHQ cannot help directly with account-related issues, such as bans or having been hacked.

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

If you feel you have been hacked, the only thing you can do is follow the steps in this article:

https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

FYI it might be as good idea to change your 2 factor authentication on your account to you phone, if you haven't already.

https://help.ea.com/en/help/account/ea-login-verification-information/