Forum Discussion

6 years ago

Account Invalid

i deactivated it uninstalled it restarted my connection and xbox and all im trying to figure out how i can back to gaming this is a horrible problem please someone help [Admin - updated thread tit...

EA_Kent

Community Manager

6 years ago

@iHyBRiDx

Got it, thanks!

When you have a chance can you try something for me to see if it helps?

Go to the Origin website and log into your EA Account there. Mouse over your avatar down at the bottom, then click on EA Account and Billing. When you get to the account management page click on the About Me tab. Scroll down a bit and you should see your connected PSN and Xbox accounts. Click on the Revoke Access button next to these accounts. This won't actually unlink the accounts, but the next time you start up Apex Legends it should ask you to log into your EA Account in-game.

Let me know if you're still getting the same error message after you log into your EA Account in Apex Legends. Thanks again.

/Kent

Cr055fad3

6 years ago

Hi Kent.

I realised my EA Account was not linked to the Xbox Live account, so i went to log out of my EA account and log back in Via the Xbox Live method.

This came up with a message stating my Account was Ineligible.
(Attached Photo below showing what the prompt is)

Is there something I must do to fix this?
Or is there another method i can take to link both accounts together?

Thanks for any and All help.

EA_Kent
Community Manager
6 years ago
@Cr055fad3

What do you see if you try logging into an EA game with that Xbox Live account? Does it prompt you to log in and link it up with an EA Account?

/Kent
- Cr055fad3
  6 years ago
  I use an Xbox.
  When I try to boot up apex legends and press 'continue'. It brings up a menu stating "This account is invalid. Please visit help.ea.com for more information".
  That brought me to this thread where I found out i needed to connect me EA/Origin account to my xbox. But when I try to connect them, it pops up with the message as shown in the previous post.
  - EA_Kent
    Community Manager
    6 years ago
    @Cr055fad3
    
    Hmm, gotcha. Can you try something else for me when you have the chance?
    
    Go to help.ea.com and click on the login button up at the top. When the login window comes up look for the Xbox Live icon and click on that. It should ask you to sign in there with your Xbox Live details. It may ask you to update some details about your account there once you log in. If so, try logging back into the game afterward.
    
    Let me know if that helps when you've had the chance to give it a shot.
    
    /Kent