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XxDemonWolf4Xx's avatar
XxDemonWolf4Xx
Seasoned Newcomer
1 month ago

Account is reset

Hello apex legends team.

So i have a big issue my apex legends account has been reseted idk why because when cross progression was introduced on October 31,2023. I link my account and did the whole thing. I reinstalled the game on my series x and i log in today. I dont have nothing. My legends is locked like everything that i had is gone.

5 Replies

  • Bordermenjumps's avatar
    Bordermenjumps
    Seasoned Newcomer
    1 month ago

    Same issue just happened to me when I logged on. I never changed the account linked to my Xbox, It didn't ask me to log in or anything, I just opened the game and boom im level 1 with no progress 

  • Bordermenjumps's avatar
    Bordermenjumps
    Seasoned Newcomer
    1 month ago

    I never changed my ea account, its the same one thats been linked to my xbox 🤦‍♂️

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey XxDemonWolf4Xx​,

    Are there any other emails or accounts you may have used in the past? I see you mentioned this is the correct EA account, but the one you're posting with had never launched Apex on any platform until extremely recently. If you played on Xbox in the past, it was on a different EA account.

    As Midnight9746​ mentioned, your progress is stored at the EA account level, not on individual platforms like Xbox. This would be why you're not seeing anything - this EA account never had any progress. In this case you'll need to find which other EA account may have been used in the past and link your Xbox there instead.

    If you're not sure which account was used or no longer have access to an old one, you can contact support to see if they're able to help verify and update any other potential accounts. That will involve verifying some other info about the account which is why it can't be done here on the forums.

    Bordermenjumps​ 
    You'll also need to get in touch with support with the link above if you're not sure which account was used. The EA account you're posting with now hasn't been used for Apex previously. If you've played Apex in the past, that would have been on a different EA account as well.

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