Forum Discussion

Seasoned Newcomer

1 month ago

Account progress just gone

Ive only ever played on Xbox. Turned on apex to find a fresh account. I have been playing since launch. Over 102 in game days. Everything is gone. Ea support did not help at all,saying there was noth...

missing content

xbox

EA_mplsnow

Community Manager

1 month ago

I can see how the frustration of getting back into your game can pile up and be discouraging littlelawdad. Sorry to hear that support reacted that way, please do feel free to provide feedback on your experience with those advisors in a new live support chat.

If this current account was made in 2024, the progress you've accumulated is definitely on a separate EA account. If you have any other emails or if the email associated with your Xbox account has any EA-related receipts, please try signing in with those and see if the order history page details match what you recall.

Unfortunately, there's little that support can do without knowing the email address or EA ID of that other account.

littlelawdad

Seasoned Newcomer

1 month ago

I pulled the data from ea on this specific account so I know its this one. Im saying even though I have things showing this email is the correct one,Noone seems to be able to understand and I can't stress it enough so I give up but thank you for your time and I wish you well.