Forum Discussion

2 years ago

Solved

Account Progress Lost on Apex Legends (Steam)

Hello,

I logged into my Apex Legends account on Steam this past Saturday after not playing for a long time (since around October of last year). To my surprise, my account was completely reset, and I lost all my progress, including:

My level
My stats
All my in-game currencies
My unlocked Legends
My skins

After some research, I learned there was a patch in April that caused a rollback for many accounts, resulting in lost progress. Could this issue be related to that patch?

I want to clarify that my Steam account has always been linked to the same EA account, and I have never unlinked it at any point.

I’ve been playing for a long time, and this is very upsetting. I’m certain I logged in with the correct account.

Could someone please help me or guide me on how to recover my progress? I’d greatly appreciate any advice.

Thanks in advance!

EA_cuervo
2 years ago
Hi @LiwexX,

I'm sorry to hear you've lost your progress. I will send you a DM here on AHQ with some further instructions. Please check your inbox by clicking on your profile in the top right of this page.

19 Replies

WasterLORD0
Seasoned Novice
11 months ago
I don't have it on Steam or NA and I don't have any progress
RayseJMS
Newcomer
8 months ago
Hello! I have a similar situation, I just logged in and my account has been reset to lvl 1. could you provide some help
AmortiiTR
Seasoned Newcomer
6 months ago
please help me my account is missing ı have 1.400 hour play time heirloom and many legendeary skins
At first it said there was no such email address, then I logged in with a different email address and it was an empty account, then I changed the email and connected it with Steam and my main account disappeared.
AmortiiTR
Seasoned Newcomer
6 months ago
not any massage here ?
AmortiiTR
Seasoned Newcomer
6 months ago
My account is completely lost and I can no longer access it because I think I accidentally changed the email address of an empty account to the email address of my main account. What can I do?
Zipiern
Newcomer
6 months ago
Dear Enginer
i had same proble
I used to play APEX on Xbox, but for some reason, I decided to switch to PC. However, when I tried to select my cloud save, something seems to have gone wrong. I can’t continue playing with my original progress, and I’m not even able to start the game.
Madwikid6
Newcomer
5 months ago
I’m also having this issue
Kobanyai_Mester
Newcomer
5 months ago
I have the same problem but only with the legends not unlocked
thejottz
Seasoned Newcomer
4 months ago
EA_DanaB EA_Dennis EA_Mahonia EA_cuervo i have this same issue (I logged in this week, Tuesday, October 30th. And everything is gone! I always used the same EA and I don't know of any other extra account I used, and everything is gone. I have proof of purchases I made in the game that exceed 500$ Brasilian Real. Please help me just to get my items at least... It's already very sad just not being able to get my banners from Season 1 to 5.)