Forum Discussion

ArchPick92

2 years ago

Solved

account reset after linking with steam

Hi, I just logged into apex through steam and my account was reset back to level 1 after i linked it to EA account

cross-progression

EA_Mako
2 years ago
Hey @ArchPick92,

Did you link your Steam from a different account? Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

That sounds like it may have happened here, so if you're missing any content you would need to re-link your Steam to its original EA Account to try restoring access.

If you run into any trouble re-linking the original accounts, please contact support so they can take a look into this with you.

EA_Mako

Community Manager

2 years ago

Hey @ArchPick92,

Did you link your Steam from a different account? Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.

That sounds like it may have happened here, so if you're missing any content you would need to re-link your Steam to its original EA Account to try restoring access.

If you run into any trouble re-linking the original accounts, please contact support so they can take a look into this with you.

ArchPick92

2 years ago

my steam account was linked to a different EA account so i unlinked it from there then i linked it to my original EA account then the reset happened,

if i try to unlink my steam account now it says you can unlink in 10/02/2025

ArchPick92
2 years ago
@ArchPick92 sorry it's 04/02/2025
- EA_Mako
  Community Manager
  2 years ago
  @ArchPick92 Whichever EA account you unlinked your Steam from would have that progress. It's not possible to transfer progress to different EA accounts.
  
  Please contact support if you're having any trouble re-linking accounts.