Forum Discussion

Rising Novice

22 days ago

Account Reset

I am back to level 1 with the original 2019 EA Account ive always used on Xbox never had an issue until now, I’ve sent in two tickets and have received zero help.

progress issue

NateSturbate

Rising Novice

20 days ago

Hi, I have found my original EA account, but it is now saying I cannot unlink the incorrect account for 6 months, is there a way to fix this or apply for a refund?

EA_Mako

Community Manager

20 days ago

Hey NateSturbate,

Good to hear you were able to track down the original account! I would contact support directly to see if they have other options to help you re-link that to the correct account before that 6-month cooldown is up. That's sometimes possible, but an advisor will need to check through the account to see what's available in this case.