Account was hacked and banned.
Hey cooki3cutter,
Sorry to hear you've been going in circles trying to find the best way to get this addressed. We aren't able to make the changes here ourselves, but we should be able to get you through to support.
Our support team will certainly be able to check whether an email was changed due to someone else getting into the account like this. Accounts are typically locked down so they can't make further changes or continue accessing the account until we can verify the original owner, so the ban in this case is a good sign.
Try using these specific steps to get a case started. Since you don't have access to the email on that account currently, just be sure to log out of the website or use an incognito mode window and don't sign in. You'll be prompted to log in, but you'll also have the option to Continue without logging in which should help in situations like this one.
You can create a new case and select Game Support > EA Account > I need help with my hacked account, then just be sure to hit that option above and you should have that live chat option so the support team can take a look.
