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Kopynft's avatar
3 years ago
Solved

Account wasn't deleted

Hi, my account was hacked and linked without my consent to another Steam account that triggers this warning "Your accounts can’t be linked because the EA Account for *****@gmail.com was previously linked to the Steam account for 派大星. An EA Account can only be linked to one Steam account in its lifetime." whenever I try to play Apex Legends. I contacted support and they "delete my account" but all they did was to change my password and I am stuck since, by what I can read my account will never be linked to any account other than 派大星 but neither the support team delete my account, does anyone knows what can I do?

5 Replies

  • Kopynft's avatar
    Kopynft
    3 years ago

    @OldTreeCreeperHi! Thanks for your reply, the problem is not that I was hacked, instead I asked my account to be deleted on help.ea.com but they didn't delete my account, do you know what can I do to ACTUALLY have it deleted? Thanks in advance

  • Kopynft's avatar
    Kopynft
    3 years ago

    Yes, I've considered this carefully and I am 100% sure I want my account to be deleted, as I explained due to EA policies I can't link my EA account to my Steam account because I was hacked and a link has been already made. I unlinked the other account but it didn't help as I can only link my EA account to a Steam account only once and it's been already done by a hacker, thus I will never be able to link them, so deleting them to free my e-mail is the only option left. Then again, the problem is not the account, nor the hacking nor the decision made, the problem is that I requested a deletion and it didn't happen. If Help EA didn't help me what else can I do to have my account deleted?

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