Accounts merged but no cosmetics
Current Platform: PC/ Steam Previous: Xbox I received the prompt approximately week ago, but nothing happened, it didn't show any cosmetics were being transferred to my steam account or anything. I...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @verifiedtwice
Any platform specific cosmetics would not be transferred with the account merge that recently happened.
Are you talking about every skin or skins like the “Nintendo switch pathfinder”? Because I received NO skins, no cosmetics at all. None of my battle pass reactive skins, none of the skins I paid for with apex coins or recolor I used legend tokens on. I got absolutely no cosmetics. That also includes my heirlooms. It basically wiped my Xbox account and just moved my steam account to Xbox….
- EA_Aljo
I'm talking about skins that were only available on a particular platform. Nintendo skins wouldn't transfer to PlayStation, for example. Did you happen to unlink your account and link it to a different EA account? If so, nothing would come over with that. You'd need to relink the account in order to get everything back.
So I need to unlink my steam account from my Xbox account and relink it for the cosmetics to show up?
- EA_Aljo
You can't link your Steam account to your Xbox account. Those are separate device accounts. If you previously unlinked one of those accounts from an EA account and linked it to a different EA account, you'll need to link it back to the previous EA account in order to get everything back.
