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HyperBulbul's avatar
HyperBulbul
10 months ago
Solved

All Progress of Account reverted to ZERO

All Progress of Account reverted to ZERO

havent played for a while logged in and my account was reset everthing is gone.

140+ hours of playtime

  • EA_Mako's avatar
    EA_Mako
    10 months ago

    Hey @HyperBulbul,

    It looks like your account was affected by an issue that took place back on April 2nd, but there is a fix we can try here.

    We do need to confirm a couple details before we can continue, so I've sent you a DM here on AHQ.

    Please check up in the top-right corner of the forums for that DM and get back to me there when you have a chance, thanks! 

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey @HyperBulbul,

    It looks like your account was affected by an issue that took place back on April 2nd, but there is a fix we can try here.

    We do need to confirm a couple details before we can continue, so I've sent you a DM here on AHQ.

    Please check up in the top-right corner of the forums for that DM and get back to me there when you have a chance, thanks! 

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