AntiCheat preventing me from playing for 4 weeks now
For 4 weeks now Apex has frozen as soon as my squad leaves the ship. I can reconnect but immediately the game freezes again. This has happened in the past but been fixed without me doing anything within a day or two. I have gone through every troubleshooting step on the site. I contacted support and did all the steps they asked, including creating a fresh admin user account, and still the game froze. It is clearly an issue with with the anticheat software from all the other posts. Case # from chat is 62425203. The full msinfo extract can be found there.
Item Value
OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Model X470 AORUS ULTRA GAMING
System Type x64-based PC
System SKU Default string
Processor AMD Ryzen 5 2600 Six-Core Processor, 3373 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F2, 3/14/2018
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product X470 AORUS ULTRA GAMING-CF
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.752"
User Name THEBEAST\nator
Time Zone US Eastern Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 26.6 GB
Total Virtual Memory 33.9 GB
Available Virtual Memory 26.9 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
