Forum Discussion

ladystarkx's avatar
5 years ago
Solved

Apex Account Banned (No Reason) After Transferring to Steam

I decided to download and transfer my apex account to steam, as I never launched origin. Was not banned before I transferred my account. Then, after downloading it on steam, BAM suddenly my account i...
  • EA_Darko's avatar
    5 years ago

    You will need to speak to our Terms of Service team @ladystarkx.

    If you have already created a case with the team then I would recommend waiting for them to respond. If you create multiple cases for the same issue then our team will close any duplicates cases. 

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko