Forum Discussion

Rising Traveler

2 years ago

Solved

Apex Account Falsely Banned

My Apex Legends account on PC got hacked and banned quite a while ago and I think it's very unfair on me for keeping my account banned for something I have not done. I am a small YouTuber also play ...

Asmodeus566
2 years ago
@z-Ragnar-Dk

We cannot assist with account actions here on AHQ for that you need to contact the ToS team.

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

Asmodeus566

Hero+

2 years ago

@z-Ragnar-Dk

We cannot assist with account actions here on AHQ for that you need to contact the ToS team.

If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

z-SavageRagnar27

Rising Traveler

2 years ago

I have tried on multiple occasions. Nothing is getting reviewed at all, just an unfair ban for something that I haven't even done. But then you get the actual cheaters and hackers that play the game day in day out without getting the ban. Makes allot of sense doesn't it..