Forum Discussion

Seasoned Newcomer

1 year ago

apex account got reset

Hello, today when I opened Apex on the Steam platform, I found that my props and levels in my account had been reset. I haven't played Apex for a long time. The last time I opened it was probably in ...

missing content

EA_Mako

Community Manager

1 year ago

Hey k1g7c99w3rx6,

If that's the case, I would suggest trying to log into any other emails or accounts you may have used in the past even if you don't use others now.

If there's one you started in 2021, it would be a different account. The account you're posting from was not created until a couple years later, so it would not have any of that progress from when you originally played.

k1g7c99w3rx6

Seasoned Newcomer

1 year ago

But I only have one email and one EA account, and I haven't logged in or used any other email or account. What should I do. Previously, all my progress was on this account, but now it's gone and I don't have any other accounts either!

EA_Mako
Community Manager
1 year ago
Hey k1g7c99w3rx6,

The EA account you're posting with was not even created at the time you mentioned starting to play. So, there is another account somewhere with that initial progress.

If there are any other emails you may have used in the past but no longer have access to, you can contact support so they can try to verify and update the account information with you. If you can remember any other details otherwise, it would be best to speak with support so they can take a closer look.