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74johnwick's avatar
2 years ago
Solved

Apex account hacked

Hi, hello! I am a Chinese player. I was hacked on April 23, causing the 10,000 gold coins in my Apex account to be spent by hackers. I hope you can help me restore my gold coins. 

  • Hey @74johnwick,

    I'm afraid we are unable to directly assist with account related issues on the forums.

    If your account was hacked, please go through as many of these security steps as possible to help ensure no one else may still have access to the account.

    After that point you'll need to contact support so they can assist with recovering the account itself if needed.

    You can find more information on how to reach support over at the EA Help website

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @74johnwick,

    I'm afraid we are unable to directly assist with account related issues on the forums.

    If your account was hacked, please go through as many of these security steps as possible to help ensure no one else may still have access to the account.

    After that point you'll need to contact support so they can assist with recovering the account itself if needed.

    You can find more information on how to reach support over at the EA Help website
  • I also encountered the same problem as you, and my account was officially banned. Until today, the official did not give me a solution

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