Forum Discussion

2 years ago

Solved

Apex Account Reset to Level 1

Did anyone else's Apex account reset to level 1? I'm hoping this is just a temporary bug as they're adding the cross-progression feature. It's still very concerning. Please let me know if anyone else...

cross-progression

EA_Mako
2 years ago
Hey @zKoyza,

Your progress is stored on the EA account where it was initially earned, so unlinking another platform from your EA account will result in a loss of progress, yes.

This is mentioned in the unlinking article here, as well as the warning pop-up when going through the actual unlinking process.

If you still have access to the account where you unlinked your Steam, you can try re-linking it to the original account to restore that progress, as I'm afraid it's not possible to merge progress across two separate EA accounts.

XHelperZ

Hero+

2 years ago

@zKoyza

What platform are you playing on?

Also, did you unlink any of your platform accounts (e.g. PSN, Xbox, Steam) from your EA account?

Unlinking can result in data loss, relinking the previously unlinked account back to it's original EA account could bring the lost data back.

zKoyza
2 years ago
I unlinked my steam platform from its original EA account to link it to the same EA account as my console account, knowing that cross progression is coming out soon. Did I really just lose everything on my steam account because of this?
- EA_Mako
  Community Manager
  2 years ago
  Hey @zKoyza,
  
  Your progress is stored on the EA account where it was initially earned, so unlinking another platform from your EA account will result in a loss of progress, yes.
  
  This is mentioned in the unlinking article here, as well as the warning pop-up when going through the actual unlinking process.
  
  If you still have access to the account where you unlinked your Steam, you can try re-linking it to the original account to restore that progress, as I'm afraid it's not possible to merge progress across two separate EA accounts.
  - zKoyza
    2 years ago
    So over $100 spent, an heirloom, badges, skins, and all of my currency cannot be merged with my Xbox account because they were linked to different EA accounts (when no details on cross-progression were available, so no one knew how it would work). I imagine many people like myself had no idea linking their console and steam accounts to the same EA account mattered at all, considering cross-progression was not out. I didn't even know I could link my steam account to the same EA account as my console account until recently. I was looking forward to coming back to Apex after hearing about cross-progression, however now I'm just even more disappointed. Looks like I'll just continue moving on with my life. Nice cross-progression implementation.