Forum Discussion

snuhff's avatar
snuhff
2 years ago

APEX ACCOUNT RESET

My main account was randomly reset..  I had 5 heirlooms, every legend. Master rank. any feedback?
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @snuhff  Your account progress will only reset if you unlink your platform account, like your Playstation or Xbox account, from your EA profile. 

There is a warning that you must accept when making these changes. We have this risk explained here on our website. 

What are the risks?

Spoiler

When you unlink a platform account from your EA Account, you can link it to another EA Account, but your in-game progress will not transfer over.

That means you’ll permanently lose access to all of the following:

  • games and game progress
  • DLC, expansions, and anything extra you have for your game
  • memberships and subscriptions
  • in-game purchases.

If you unlink your platform account and link it back to your original EA Account, you may be able to get access to your stuff if you still can access the account.

Our team will not be able to restore account progress but if you would like to check your account history you can reach out to our support team. 

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