Forum Discussion

Jiongjionghe's avatar
Jiongjionghe
8 months ago

Apex account stolen

I haven't played Apex for a few months, but recently I was going to play Apex and found that I couldn't log in, so I changed my password and logged in again, and then I found that my Apex account had...
Jiongjionghe's avatar
Jiongjionghe
8 months ago

The chat window is not showing

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
8 months ago
@Jiongjionghe please check if you have any pop-up or blockers running in your browser and temporarily disable them for the EA Help website.
  • jiongjienghe's avatar
    jiongjienghe
    8 months ago

    I asked for help online, and netizens told me that my email address [edit: email address removed] does not support EA's customer service. I want to change my email address now, but when I try to change it, it tells me that I cannot change it. Can you help me change it?

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 months ago
    @jiongjienghe To get your email changed you would need to try contacting support. If you're not able to reach support by following the steps above, please try while logged out.

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