Forum Discussion

kamoerrrr's avatar
4 years ago
Solved

APEX account was banned by mistake

My APEX account was blocked by mistake. I just charged a lot of money and bought a lot of DLC that I like, but you blocked my account by mistake the next day. Just imagine, who would risk cheating when investing a lot of money? And you didn't compare my K/D, my poor K/D is only 0.8. No idiot will cheat after recharge! Let us assume that you are you, are you willing to take the foolish risk of cheating after investing? In my gaming career, I have never cheated. I hope you don't shirk responsibility. Everyone knows that in Hong Kong we usually need to open the acceleration software to play apex normally, but I only open the network acceleration software and reshade. I hope your team can thoroughly investigate my report. I want to recharge to play my first legendary weapon, continue to play happily

PS: A sad and loyal player

  • Hey @kamoerrrr,

    I'm afraid we're unable to investigate account bans on the forums.

    If you haven't already done so, please be sure to create an appeal and our Terms of Service team will take another look at this for you.

    As soon as they complete the review they will reach back out to you via email, thanks! 

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @kamoerrrr,

    I'm afraid we're unable to investigate account bans on the forums.

    If you haven't already done so, please be sure to create an appeal and our Terms of Service team will take another look at this for you.

    As soon as they complete the review they will reach back out to you via email, thanks! 

  • You know I have hope for this. As I said, Chinese players will be banned due to frequent network problems and ordinary dropped connections! Especially when dealing with Chinese players, they are biased, please forgive me! There should be a small number of Chinese players who like to cheat

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