Forum Discussion

4 years ago

Apex account was banned for no reason.

Apex account was banned for no reason. Both the xbox and origin versions use the same ID. After playing on Xbox and trying to play the PC version for the first time in a few years the next day, a m...

TorcQue

3 years ago

Completely understand... I got banned, I presume, because EAC tagged my nextgen XDR antivirus (sentinelOne) which I was testing for my cysec job at the time. Only info I got was in mail, that I was banned for exploits, or cheating. Not a word more specific. I didn't cheat in any way, and I got it recorded via outplayed.

I wrote 4 apeals and all were rejected, 3 of which with a template answer of "we wont reverse our decision". 1 month prior to this perma ban I got banned and unbanned and they told me everything was fine, just some weird activity on account. Even tough I mentioned EAC acting weirdly and that it might be my AV clashing on kernel level... No way to escalate this issue to L2 support.

I'm a working student that doesn't have much time or money, still loved playing apex and buying cosmetics with the few money that I got left over at the end of the month...
EA doesn't care 1 bit and can't even answer to me like I'm a human.

I don't have it in me to start from scratch when I had grinded for ~700hrs and had everything at the time of my ban (January 2021).

Thanks for nothing EA support.