Forum Discussion

Seasoned Newcomer

7 months ago

Apex Coin and Shard lost

Is anyone else losing their Apex Coin or Shards after the Season 25 split 2 update, which was yesterday, Is this a bug? how do i fixed this? please help me.

Amaz1ng_CAP

Seasoned Newcomer

7 months ago

I did tried to link to PSN but somehow it wouldn't and said there's already an email linked to it(Which isn't mine) how would i fix this?

EA_Mako

Community Manager

7 months ago

Hey Amaz1ng_CAP,

It looks like you've already created a case to speak with support, which would be the way to go in this case.

You can check the status of that case from the case history page here to keep an eye out for a reply once the support team has a chance to review the situation.

In the meantime, I'd also suggest going through as many of these security steps as possible just to make sure your system and account are otherwise secure, just in case someone else was able to get in and make changes to the previous account.

Amaz1ng_CAP
Seasoned Newcomer
7 months ago
Okay thanks, how long do you think a case review would take? am i allow to play apex in the meantime? i was afraid to play cuz I really thought this was a bug and didn't want it to be saved....
- EA_Mako
  Community Manager
  7 months ago
  Amaz1ng_CAP
  
  If possible, I'd try creating a case with this link specifically and selecting the Live Chat option if that appears. Our advisors should be able to help get that sorted out via chat rather than having to wait on emails back and forth.
  
  If that doesn't show a chat option, try logging out of the website first and selecting the Continue without logging in option when prompted. From there, support should be able to check on the account that was previously using the current email to help verify and update the information as needed.