Forum Discussion

4 years ago

Apex coins dispute

My son purchased 6 packs of 1k apex legend coins. Microsoft refunded one pack as our 1 per year refund. As a mom that knows nothing of these things, or this draconian refund system, I am amazed that ...

EA_Lanna

Community Manager

4 years ago

Hi @Adiwave,

I sorry to hear that. The coins should come through after the purchase but sometimes it can take up 48 hours to deliver. Other players found restarting the game and console helped the content to appear in-game also. This EA Help article shares more on what do if you're missing any content in Apex like coins: "Missing Apex Legends Coins, Heirloom items, and more".

If those options haven't helped the coins to appear in-game, please gather your proof of purchase for the missing Apex Coins and get in touch with EA support. Without proof of purchase, the EA support team can’t help you with this. The EA Support team can be reached here: https://help.ea.com/en/contact-us/

- EA_ Lanna