Forum Discussion

menthense's avatar
10 months ago

apex coins issue with steam

Heya,

 I'm trying to purchase apex coins, but the steam overlay doesn't pop or or pops up but doesnt authorize the payment, it doesn't showed that it failed, nothing, its just doesn't work, can you help me with that? thanks much ^^

i did try to restart the game and steam multiple times but nothing happened so i'm a bit lost, i tried looking at multiple forums but one really had a similar issue to mine, anyone had this before? lemme know if u know how to fix it.
(also it should not be a region issue or something like that, i checked that, the funds are already on steam)

thanks xoxo

5 Replies

  • What happens and the order it happens.

    1: I go to the store page.

    2: I click on the purchase Apex coins tab.

    3: I select either the $59.99 or $99.99.

    4: The steam purchase overlay opens, the authorize purchase page. I already have over $100 in Steam funds that are not being held by Steam for any reason.

    5: I press authorize and the steam overlay closes and brings me back into Apex Legends.

    6: Nothing happens, no steam funds are deducted and no Apex coins show up in my account.

    Any solutions?

  • im having the same issue and i tried deleting the game and reinstall it but nothing works hopefully they fix it 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Thanks for letting us know! I have reported that to the team! 

    @nbtgh16 Can you please check your Inbox in AHQ? I've sent you a DM asking for some more details. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey everyone,  

    Can you please try to sign out of Steam, fully close down steam via Task Manager, log back in, and try to complete the purchase again?

    Please let us know if that works. 

  • Tyepy's avatar
    Tyepy
    Seasoned Newcomer
    2 months ago

    I hate to resurrect an old thread, but I now have this issue. Here's a list of things I've tried:

    1. Adding the funds directly to my Steam wallet and then trying to order.
    2. Updating my drivers
    3. Restarting my PC
    4. Launching steam in big picture mode
    5. Calling my bank to make sure there isn't an issue with my account
    6. Trying this on another PC altogether. 
    7. Copying the link that opens in the overlay into a web browser and attempting to place the order there.
    8. Fully logging out of steam, closing down steam via task manager, logging back in to purchase.

    I have a video of this issue in case it helps, but anytime I click 'authorize' when trying to place the order the overlay exits and the purchase fails.

    All of these are failed transactions and through the steps I've taken I assume that there is an issue on the backend somewhere.

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