Apex coins not showing up
Hey, I bought an apex legends gift from GameStop and redeemed it on their website. It said that the code was fine and the transaction was completed. The only issue is that I don’t see my apex coins s...
Forum Discussion
@EA_Mako apexcoins.ru
And this is not the first purchase, before this I have never had problems with purchasing and activating codes
And this is not the first purchase, before this I have never had problems with purchasing and activating codes
EA_Mako
Community Manager
Community Manager@si13nce Gotcha! In some cases those can take up to 24 hours to be delivered to the account, but if you've restarted the game after that point and still aren't seeing the coins you'll need to reach out to that site.
Our support would be able to assist with purchases from trusted retailers, which you can find more information on here. If you're having any trouble with a code from a different retailer not listed there, you'd need to speak with them directly.
- EA_Mako
Depending on the particular code, in some cases it can help to log in via the EA app. If that triggers the codes to appear, you'll be able to swap back to Steam to use them normally.
As it's been more than 24 hours, if you still aren't seeing them after that point, you'd need to get in touch with Amazon directly per this information.
- EA_Mako
@si13nce No, sorry. We wouldn't be able to provide that on the forums.
You can try contacting support, but with these particular codes if there's an issue redeeming it you'll be redirected back to the retailer for certain vendors, Amazon being one in particular.
We're looking into a separate issue with coins being purchased directly through Steam, but that's not affecting the majority and wouldn't impact the ability to claim a valid code as in this case.
For codes not purchased from one of the trusted retailers listed in that prior link, you'd need to work with the retailer to secure a replacement code or for a return.
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