Forum Discussion

sapperesco53's avatar
sapperesco53
7 years ago
Solved

Apex coins purchased on Xbox 1

I purchased coins thru the game on xbox1. It’s been three hours and I have not received anything. I called Xbox support and they verified the purchase was made and told me to call EA. I called them and they told me to just wait. This is horrible my gamer tag on Xbox one- SAPPER ESCO

  • Zeelmaekers's avatar
    Zeelmaekers
    7 years ago

    Hey!

    EA will always make sure that you will receive the content/coins you purchased for Apex Legends.

    It might take a little bit of time for the purchase to register to the account.

    Double-check your purchase history too to ensure the transaction shows as completed.


    If it isn't added to your account, i recommend contacting a EA advisor.
    Click here to contact a EA Advisor

    The live support will make sure you will receive the content / coins you have purchased.

    Zeelmaekers

5 Replies

  • LilRedGamer's avatar
    LilRedGamer
    7 years ago

    I've literally been dealing with their * CS since Tuesday of last week I still haven't received my coin/content.

  • Zeelmaekers's avatar
    Zeelmaekers
    Hero+
    7 years ago

    Hey!

    EA will always make sure that you will receive the content/coins you purchased for Apex Legends.

    It might take a little bit of time for the purchase to register to the account.

    Double-check your purchase history too to ensure the transaction shows as completed.


    If it isn't added to your account, i recommend contacting a EA advisor.
    Click here to contact a EA Advisor

    The live support will make sure you will receive the content / coins you have purchased.

    Zeelmaekers

  • Joshafire's avatar
    Joshafire
    5 years ago

    Will you help my account obtain the apex coins I bought but never received? I would appreciate this, I got into it because I like the Titanfall IP and wanted to see the expanded lore and gameplay. It's not bad so I thought this season I could get all the rewards this time fro completing the Battlepass. So please I spent the money this company asked for to get the rewards I deserve. Thank you and goodbye.

  • DrEthosXD's avatar
    DrEthosXD
    5 years ago

    I’ve purchased apex coins 3 times and had to refund all of them because they just don’t work EA doesn’t care about your coins they only want their money   ☹️ 

  • c0dy230709's avatar
    c0dy230709
    5 years ago

    I recently purchased 11500 for £71.99 discounted through EA Access .. never recieved. EA says its Microft & Microsoft say it EA. I have how lost all that money as neither side will take blame. I have receipts from Microsoft from Order History which EA required and they still wouldn't credit coins. Basically legal thieving of peoples hard earned money. EA Live chat is just a joke.

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