Forum Discussion

Panda_itsOK

Seasoned Newcomer

1 month ago

Solved

Apex Coins purchased via the EA app never arrive in my account.

I purchased 500 coins via the EA app half a month ago, but they still haven't been credited to my account.

I bought another 500 coins on July 7th, and those haven't arrived either.

That means I’m missing a total of 1,000 coins.

I’ve submitted requests to the technical support team at least twenty times, yet I haven't received a single email in response; it’s really disheartening.

I’ve submitted screenshots as evidence, and this issue isn't related to any other platform, as I only play *Apex* on PC via the EA app.

It’s incredibly frustrating—I’m ready to quit the game.

EA_Aljo
1 month ago
Hi there. Thanks for reaching out. Sorry to hear about your trouble with support. We have an article for help with missing coins here. You also can try starting a chat with support. It sounds like you've been emailing and that's not getting a response. A case can be opened by using the 'Contact us' button at the bottom of that page. Choose the option for chat instead of email.

4 Replies

Panda_itsOK
Seasoned Newcomer
1 month ago
Utterly disheartened and disappointed
EA_Aljo
Community Manager
1 month ago
You should eventually be connected with an advisor if the chatbot doesn't get you resolved. It's possible the answers you're giving keep routing you to automated help instead of an advisor. Unfortunately, all I can do is recommend you keep trying.
Panda_itsOK
Seasoned Newcomer
1 month ago
Thank you for your reply. Yes, every time I clicked "Contact Us," I was met with an AI chatbot; after explaining the situation, I wasn't connected to a human representative—instead, I was simply told that a consultant would email me. I never got the chance to speak with a real person, which is really disheartening. I’ve been trying for half a month—dozens of times—TAT.
EA_Aljo
Community Manager
1 month ago
Hi there. Thanks for reaching out. Sorry to hear about your trouble with support. We have an article for help with missing coins here. You also can try starting a chat with support. It sounds like you've been emailing and that's not getting a response. A case can be opened by using the 'Contact us' button at the bottom of that page. Choose the option for chat instead of email.