Forum Discussion

7 years ago

Apex crashes at launch when output to LG TV, works fine with monitor

So I have my PC hooked up to an LG TV. When I have the main display set to the TV, Apex crashes after launching and gives me an error message and a crash report. When I have the main display set to...

apex_crash.txt2 KB

teambin

7 years ago

Thanks for your reply.

First, I know the CPU is weak but like I said in the original post, the game runs well when connected to a monitor.

I tried disabling the TV's Dolby Vision but it still crashes.

I tried playing Burnout Paradise Remastered and starts and runs fine.

Is this some kind of freak incompatibility with Apex Legends and this TV?

Any other suggestions or someone that can understand the crash report?

Thanks

apex_crash.txt2 KB

teambin

7 years ago

Quick update to this:

It might not be the TV but the GTX1070 and Apex.

What I've tried so far with Apex is:

iGPU and monitor = works

iGPU and TV = works

GTX1070 and monitor = crash

GTX1070 and TV = crash

However, when trying with Burnout Paradise:

ALL combinations work.

EA_Barry
Community Manager
7 years ago
@teambin

If your game run when using a monitor but not while using the TV, the TV is the issue.

Try setting the TV to "Game Mode" if it has that, maybe also try resetting default settings too.

Thanks.