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MrMister0801's avatar
MrMister0801
Rising Newcomer
2 days ago

Unlinking account issues

I've recently accidently linked my xbox account o a new steam profile(and my discord) unaware that progress is kept to the ea account and that there's a 6 month cooldown. anyone have any advice for getting in contact with ea support? I've tried contacting them on this account and the one I want to reconnect my xbox to but im not even getting the "help received" emails and it's been 2 weeks anyone have any advice for reaching ea support or know someone on the forums I can talk to in order to get help?

3 Replies

  • MrMister0801​ A few things: 

    1. You sadly will need to wait 6 months before you can switch the account links back. 
    2. Unlinking platform accounts from your EA Account can cause a loss of some, (or all), of your Apex progress and data, (even if you relink the platform accounts later). Note: If you encounter such issues with your account, (from what I understand), there isn't any way to restore the missing/lost Apex progress and data.
    3. You also won't be able to link another platform account to an EA Account that had previously been linked to a platform account of that type before, (and switching platform links around won't transfer, (or merge), your Apex progress and data as that is indeed stored on the connected EA Account).
    4. Lastly, since this is more of an account related issue, it unfortunately cannot be handled on the forums.
  • HEY PEOPLE! So I have this ea account that was connected to my psn account with all the progress I have, It was made with my dad's email, and instead of trying to change the email and using the account (which I dont know if even possible), I decided to unlink the psn account and using my personal ea account to link it again, only to find out that the progress is within the original ea account and not the psn account, now I will have to wait 6 months to unlink the psn account and reconnect it with the original ea account. Is there a way to speed up the process cause I cant wait 6 months!!!!! Thanks!

  • Midnight9746's avatar
    Midnight9746
    Hero+
    15 hours ago

    Purp1e1​ I merged your thread into this one and as mentioned above:

    Midnight9746 wrote:

    You sadly will need to wait 6 months before you can switch the account links back. 

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