Apex crashes on startup after last update
Hello, I am using the Xbox Series X. When pressing A to continue after splash screen, Apex crashes, closes and then boots me back to main xbox home screen. This only started to happen on update 3...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there, @BostonGators
One resolution we've seen for this is setting your Xbox language to English. Also, try clearing the Quick Resume queue. To do this, hit the Guide button. Where it says Quick Resume, you should see some games. Highlight a game and hit the hamburger button on your controller. It's the one with 3 horizontal lines on it to the right of the Guide button. Now, at the bottom of this list you'll see "Remove from Quick Resume". Do this for each game and try loading into Apex again. Let me know how it goes. Thanks!
Thanks for the suggestions. I checked and already had selected Xbox language to English. I also cleared the one quick resume game I had in queue. Still no Apex. Even tried to clear game data and restart. This time I get the spinning circle and it says "Waiting for Precache." I let it spin for awhile but nothing. Still boots me every time. Any other suggestions?
- EA_Aljo
Thanks for the update. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up.
Also, try clearing the alternate MAC address with these steps:
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"Let me know how it goes. Thank you!
I did was you suggested and still no apex. This time it was booting back to the xbox main screen before I could press A to continue. Missing Apex, any other ideas?
- EA_Aljo
Hello, @BostonGators
Thanks for the update. Let's see if this might help. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
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