Apex crashing since season 3 - access violation, close to desktop errors

@EA_BlueberryThank you for the help previously, after having the BIOS updated and the OC recalibrated I haven't had crashes yet, game runs stable and smooth. Kudos to you.

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@Bjzor wrote:

@EA_BlueberryThank you for the help previously, after having the BIOS updated and the OC recalibrated I haven't had crashes yet, game runs stable and smooth. Kudos to you.

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@Bjzor 

Awesome.

@EA_BlueberryI have started experiencing some crashes few days ago, except one all with no error exit just exit to desktop but yesterday had one with an error log which was the same error code as 3 weeks ago. attaching a new dxdiag & log, haven't changed anything since it got stable after the BIOS update. Could you please advise? 🙂

Update: now just got a DXGI Device removed error.

@Bjzor 

That is usually related to a faulty driver (or in some cases, a faulty card) so I recommend doing a clean uninstall of your video card driver and download it manually. In the Nvidia forums there are some user submitted workaround solutions here.

crash:
{
!!!unknown-module!!!: 000001EFB58C1B30
EXCEPTION_ACCESS_VIOLATION(execute): 000001EFB58C1B30
}
cpu: "Intel(R) Core(TM) i7-6850K CPU @ 3.60GHz"
ram: 32 // GB
callstack:
{
KERNELBASE: 00000000000FF67A
ntdll: 00000000000A4AF2
ntdll: 000000000008C6D6
ntdll: 00000000000A11FF
ntdll: 000000000006A289
ntdll: 000000000009FE6E
!!!unknown-module!!!: 000001EFB58C1B30
}
registers:
{
rax = 1
rbx = 0x000001EFB79EB550
rcx = 0x838694ED57320000
rdx = 0xFD9E97090DD0E354
rsp = 0x00000052124CF2C0
rbp = 0x00000052124CF410
rsi = 0x000001EFC7E39A70
rdi = 0x000001EE9887B600
r8 = 0xC4CEB9FE1A85EC53
r9 = 0xFF51AFD7ED558CCD
r10 = 0x56188FEFF524DF0C
r11 = 0x4A7355E461888CE5
r12 = 0
r13 = 0
r14 = 0
r15 = 0
rip = 0x000001EFB58C1B30
xmm0 = [ [-3.4031156e-09, 4.9346161e-14, -1.114525e+29, 1.0849481e+13], [0xB169DC3E, 0x295E3C40, 0xEFB40FAC, 0x551DE177] ]
xmm1 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm2 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm3 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm4 = [ [1, 0, 0, 0], [0x3F800000, 0x00000000, 0x00000000, 0x00000000] ]
xmm5 = [ [22, 0, 0, 0], [0x41B00000, 0x00000000, 0x00000000, 0x00000000] ]
xmm6 = [ [-nan, -nan, -nan, -nan], [-1, -1, -1, -1] ]
xmm7 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm8 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm9 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm10 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm11 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm12 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm13 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm14 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
xmm15 = [ [0, 0, 0, 0], [0, 0, 0, 0] ]
}
build_id: 1572481583
modules:
{
R5Apex: [00007FF624E60000, 00007FF64F318000]
ntdll: [00007FFAC39C0000, 00007FFAC3BB0000]
KERNEL32: [00007FFAC2B50000, 00007FFAC2C02000]
KERNELBASE: [00007FFAC1480000, 00007FFAC1723000]
Activation64: [00007FFA893C0000, 00007FFA896C1000]
GDI32: [00007FFAC2C20000, 00007FFAC2C46000]
win32u: [00007FFAC18F0000, 00007FFAC1911000]
gdi32full: [00007FFAC1750000, 00007FFAC18E4000]
msvcp_win: [00007FFAC09B0000, 00007FFAC0A4E000]
ucrtbase: [00007FFAC0B80000, 00007FFAC0C7A000]
USER32: [00007FFAC2950000, 00007FFAC2AE4000]
CRYPT32: [00007FFAC1920000, 00007FFAC1A69000]
MSASN1: [00007FFAC08E0000, 00007FFAC08F2000]
SHLWAPI: [00007FFAC2AF0000, 00007FFAC2B42000]
msvcrt: [00007FFAC28B0000, 00007FFAC294E000]
combase: [00007FFAC1C80000, 00007FFAC1FB6000]
RPCRT4: [00007FFAC2ED0000, 00007FFAC2FF0000]
bcryptPrimitives: [00007FFAC0C80000, 00007FFAC0D00000]
WINTRUST: [00007FFAC0950000, 00007FFAC09AC000]
MSVCP140: [00007FFAAF180000, 00007FFAAF226000]
gdiplus: [00007FFAB5260000, 00007FFAB5403000]
ole32: [00007FFAC37F0000, 00007FFAC3946000]
VCRUNTIME140: [00007FFAAF230000, 00007FFAAF246000]
advapi32: [00007FFAC2E10000, 00007FFAC2EB3000]
sechost: [00007FFAC2790000, 00007FFAC2827000]
OLEAUT32: [00007FFAC2250000, 00007FFAC2314000]
SHELL32: [00007FFAC2FF0000, 00007FFAC36D5000]
cfgmgr32: [00007FFAC0B30000, 00007FFAC0B7A000]
shcore: [00007FFAC3740000, 00007FFAC37E9000]
windows.storage: [00007FFAC0D00000, 00007FFAC147E000]
profapi: [00007FFAC08C0000, 00007FFAC08DF000]
powrprof: [00007FFAC0900000, 00007FFAC094A000]
UMPDC: [00007FFAC0890000, 00007FFAC08A0000]
kernel.appcore: [00007FFAC08A0000, 00007FFAC08B1000]
cryptsp: [00007FFAC1730000, 00007FFAC1747000]
WINHTTP: [00007FFAB9D10000, 00007FFAB9E00000]
IMM32: [00007FFAC3950000, 00007FFAC397E000]
VERSION: [00007FFABACA0000, 00007FFABACAA000]
bcrypt: [00007FFAC0B00000, 00007FFAC0B26000]
dxcore: [00007FFABF500000, 00007FFABF520000]
ntmarta: [00007FFABF8F0000, 00007FFABF921000]
clbcatq: [00007FFAC2190000, 00007FFAC2232000]
amsi: [00007FFAB56F0000, 00007FFAB5705000]
USERENV: [00007FFAC07B0000, 00007FFAC07D5000]
MpOav: [00007FFAB56A0000, 00007FFAB56E4000]
WS2_32: [00007FFAC2050000, 00007FFAC20BF000]
webio: [00007FFAB0CD0000, 00007FFAB0D69000]
mswsock: [00007FFAC0100000, 00007FFAC0167000]
IPHLPAPI: [00007FFABFE10000, 00007FFABFE4A000]
WINNSI: [00007FFABB070000, 00007FFABB07B000]
NSI: [00007FFAC2240000, 00007FFAC2248000]
SspiCli: [00007FFAC0780000, 00007FFAC07AF000]
DNSAPI: [00007FFABFE50000, 00007FFABFF1A000]
rasadhlp: [00007FFAB7390000, 00007FFAB739A000]
fwpuclnt: [00007FFABAD30000, 00007FFABADA7000]
schannel: [00007FFABFBA0000, 00007FFABFC28000]
mskeyprotect: [00007FFAAF000000, 00007FFAAF015000]
ncrypt: [00007FFAC03D0000, 00007FFAC03F6000]
NTASN1: [00007FFAC0390000, 00007FFAC03CB000]
ncryptsslp: [00007FFAACFD0000, 00007FFAACFF5000]
DPAPI: [00007FFABFCB0000, 00007FFABFCBA000]
rsaenh: [00007FFABFC70000, 00007FFABFCA3000]
CRYPTBASE: [00007FFAC02D0000, 00007FFAC02DC000]
imagehlp: [00007FFAC2030000, 00007FFAC204D000]
gpapi: [00007FFABF4B0000, 00007FFABF4D2000]
cryptnet: [00007FFABAC70000, 00007FFABAC9F000]
AVIFIL32: [00007FFAB0BF0000, 00007FFAB0C10000]
MSACM32: [00007FFAA4AD0000, 00007FFAA4AEC000]
MSVFW32: [00007FFAB0BC0000, 00007FFAB0BE9000]
WINMM: [00007FFABE9C0000, 00007FFABE9E4000]
winmmbase: [00007FFABE990000, 00007FFABE9BD000]
COMCTL32: [00007FFAB3C00000, 00007FFAB3CA9000]
d3d11: [00007FFABD980000, 00007FFABDBDB000]
dxgi: [00007FFABF590000, 00007FFABF67B000]
D3DCOMPILER_43: [00007FFA88E50000, 00007FFA890BF000]
mileswin64: [00007FFAACE40000, 00007FFAACEF0000]
AVRT: [00007FFABCDF0000, 00007FFABCDFA000]
binkawin64: [00007FFAACF90000, 00007FFAACFC6000]
WLDAP32: [00007FFAC1FC0000, 00007FFAC2028000]
Normaliz: [00007FFAC2C10000, 00007FFAC2C18000]
bink2w64: [00007FFAACDC0000, 00007FFAACE32000]
SETUPAPI: [00007FFAC2320000, 00007FFAC2790000]
HID: [00007FFABF4A0000, 00007FFABF4AE000]
IGO64: [00007FFA88BE0000, 00007FFA88E4E000]
nvldumdx: [00007FFABA530000, 00007FFABA61F000]
nvwgf2umx: [00007FFA85380000, 00007FFA87A1D000]
nvspcap64: [00007FFA90500000, 00007FFA907C2000]
NvCamera64: [00007FFA785E0000, 00007FFA78D64000]
XINPUT9_1_0: [00007FFAB9CC0000, 00007FFAB9CC7000]
urlmon: [00007FFAB6A90000, 00007FFAB6C66000]
WindowsCodecs: [00007FFABBF50000, 00007FFABC0FF000]
WININET: [00007FFAB0500000, 00007FFAB09D6000]
iertutil: [00007FFAB6690000, 00007FFAB6936000]
DINPUT8: [000001EECC520000, 000001EECC563000]
inputhost: [00007FFAAE900000, 00007FFAAEA1A000]
CoreMessaging: [00007FFABE590000, 00007FFABE664000]
PROPSYS: [00007FFABD250000, 00007FFABD33F000]
wintypes: [00007FFABC870000, 00007FFABC9C3000]
CoreUIComponents: [00007FFABC2D0000, 00007FFABC5FA000]
d3dcompiler_47_64: [000001EED0ED0000, 000001EED12D4000]
DEVOBJ: [00007FFAC0690000, 00007FFAC06BA000]
nvapi64: [00007FFAB5E00000, 00007FFAB62EC000]
nvcuda: [00007FFA8D150000, 00007FFA8E211000]
XInput1_3: [0000000000400000, 000000000041E000]
EasyAntiCheat_x64: [00007FFAAC230000, 00007FFAAC2F9000]
MSCTF: [000001EEDF480000, 000001EEDF5B6000]
mscms: [00007FFABBA70000, 00007FFABBB1E000]
ColorAdapterClient: [00007FFABBBD0000, 00007FFABBBE7000]
Windows.Internal.Graphics.Display.DisplayColorManagement: [00007FFAACD50000, 00007FFAACD6A000]
TextInputFramework: [00007FFAB1B30000, 00007FFAB1BCE000]
OneCoreCommonProxyStub: [00007FFAB3D70000, 00007FFAB3DE9000]
OneCoreUAPCommonProxyStub: [00007FFABB080000, 00007FFABB7ED000]
dcomp: [00007FFABE040000, 00007FFABE21B000]
dwmapi: [00007FFABF030000, 00007FFABF05D000]
MMDevApi: [00007FFABA350000, 00007FFABA3C2000]
dsound: [00007FFA92DE0000, 00007FFA92E79000]
wdmaud: [00007FFA89BA0000, 00007FFA89BE4000]
ksuser: [00007FFAA4B00000, 00007FFAA4B09000]
AUDIOSES: [000001EEFF820000, 000001EEFF97D000]
msacm32: [00007FFAA4AF0000, 00007FFAA4AFD000]
midimap: [00007FFA8CC20000, 00007FFA8CC2A000]
Windows.UI: [00007FFAA94C0000, 00007FFAA9611000]
XAudio2_6: [000000006A180000, 000000006A20D000]
libprotobuf: [00007FFAAE670000, 00007FFAAE7B2000]
libeay32: [000001EE8FCC0000, 000001EE8FE68000]
ssleay32: [00007FFAAE460000, 00007FFAAE4BC000]
poco: [000001EE8FE70000, 000001EE90393000]
PocoInitializer: [00007FFAAF020000, 00007FFAAF036000]
MessageBus: [00007FFAAD060000, 00007FFAAD0B7000]
dhcpcsvc: [00007FFABAFC0000, 00007FFABAFDC000]
ui: [00007FFA77420000, 00007FFA7766E000]
napinsp: [00007FFA935A0000, 00007FFA935B6000]
pnrpnsp: [000001EE92780000, 000001EE9279A000]
winrnr: [00007FFA93570000, 00007FFA9357E000]
NLAapi: [00007FFABD0A0000, 00007FFABD0BC000]
wshbth: [00007FFAB0F90000, 00007FFAB0FA5000]
RzChromaSDK64: [00007FFAA25E0000, 00007FFAA2613000]
CONCRT140: [00007FFA8CEF0000, 00007FFA8CF41000]
secur32: [00007FFAAF140000, 00007FFAAF14C000]
resourcepolicyclient: [00007FFABEF40000, 00007FFABEF54000]
RzChromaBroadcastManager64: [00007FFAA3D90000, 00007FFAA3DB2000]
}

@EA_BlueberryThanks, I will do a clean install on the nvidia drivers. It only happened once, so not really concerned.

However, I am more concerned on the no-errors and it seems to have come back what was happening before the bios update. I was streaming, attaching the current log. I haven't changed anything since updating the BIOS. Just after this log I got a no-error back to desktop again.