help

Hi there, in order to try to recover your account, we need to understand what might have happened here. What platform did you use to play? Do you remember if you unlinked any accounts since you stopped playing? 

I played on the Steam platform. Only today in the afternoon, during my attempt to recover the account, I unlinked the connection with my EA account. But it still didn't work.

If you used Steam before to play the game, it's likely that it's been unlinked from an EA account, as the progress is saved on your EA account. If you can remember which EA account it was linked to, and link your Steam account back to its original EA account, you might be able to recover the progress. We wouldn't be able to check your account here in the Forums or assist with account linking. If you need any further information regarding linking accounts, please see: Unlink your platform accounts from your EA Account & Linking your platform accounts to your EA Account.

I think I've identified the core issue: I have two Steam accounts and two EA accounts. They were likely cross-linked, causing my Apex Legends progress on both Steam and EA platforms to reset as new accounts. If this is indeed the cause, **when I unlinked and relinked them this afternoon**, I've essentially reconnected the *wrong* Steam account to the *wrong* EA account. However, the account unlinking feature has a **six-month cooldown period**. Is there any way to bypass or shorten this cooldown?  

Thanks for the clarification. I understand how frustrating that must be. Unfortunately, the six-month cooldown for unlinking EA accounts can’t be bypassed. I wish I had better news. Let me know if there’s anything else I can help with.

My EA account contains two Apex profiles: my primary account (used for years) and a reset account created accidentally. Due to Steam binding errors and the 6-month cooldown, I'm forced to play the reset profile. How can I recover access to my original Apex account through EA Play/EA App without waiting

请回复我。这对我来说真的非常重要。

Please note that a single EA account cannot contain "two Apex profiles". You can link more than one platform to your EA account, but it will all be part of the same account. As your Steam is now linked to a different EA account, you can try to log in to the EA account where you previously had your Steam linked, and use the EA app to install and launch the game. 

Thank you for your reply. However, I have realized that this isn't the case for me. My account was stolen.i have already contacted customer support and recovered my account. But the hacker used my account with cheats/hacks, which led to my account being banned.I am currently appealing this decision. Therefore, the account reset might also have been caused by the hacker who stole it.

感谢您发帖，但我们需要锁定这条帖子。

很遗憾，目前我们的论坛暂不支持中文。请前往  https://help.ea.com/cn/help-home/ 寻求帮助