Forum Discussion

New Novice

3 years ago

Apex Crashing to desktop with no error at random

Hi, For the last month or so my game has been crashing to desktop with no error at seemingly random intervals, but always quite early into the play session. This is becoming incredibly frustrating a...

EA_FieryHelios

Community Manager

3 years ago

Hi @EnvisioniZe

I would recommend getting your DxDiag report as this will help diagnose problems with your PC

How to gather information on your PC using DxDiag: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Thanks!

EnvisioniZe

New Novice

3 years ago

Hi @EA_FieryHelios , still awaiting a response if possible - I sent the dxdiag nearly two weeks ago, I have crash dumps available on hand if needed, and the crashes are still happening after the Collection Event update.

Thanks