Hello, Last night I got the pop up for my cross progression on pc and I did not know my psn wasnt linked to my ea for some reason and the cross progression was loading in the items from linked accounts but nothing is linked besides my steam amazon and twitch. I just want to know now that I have linked my psn account to my ea will I ever get my cross progression for that? I'm going to be really upset because I have spent over $1000 between my psn and pc account, $700 on psn. Please somebody be my saving grace, it was my birthday last night to and for that to happen destroyed me.

Hey folks, If you had progress on two separate EA accounts, that cannot be merged or transferred to another EA account. Cross Progression allows you to access the content on a single EA account with the platforms connected to that EA account, and cannot be used to transfer progress to a different EA account entirely. If you've unlinked a platform from one EA account and linked it to another, you will be able to access the content on that newer EA account with any linked platforms, but those will not bring any content from the original EA account. If you lost progress due to the unlink and were wanting that to be restored, you'll need to re-link that platform to its original EA account.

Apex Cross progression popped up but my account wasnt linked

58 Replies

PremiumBuddd
2 years ago
I am on PC and just saw the cross-progression pop-up once I loaded into the game but my Steam account wasn't linked to the right ea account so I didn't get any merge pop-ups which is understandable so I decided to unlink my Steam account and connect it to the right EA account that had my PSN progress and Im just wondering if I still can get my cross progression items or did I miss the window since it popped up but my accounts weren't linked?
EA_Mako
Community Manager
2 years ago
Hey folks,

If you had progress on two separate EA accounts, that cannot be merged or transferred to another EA account.

Cross Progression allows you to access the content on a single EA account with the platforms connected to that EA account, and cannot be used to transfer progress to a different EA account entirely.

If you've unlinked a platform from one EA account and linked it to another, you will be able to access the content on that newer EA account with any linked platforms, but those will not bring any content from the original EA account.

If you lost progress due to the unlink and were wanting that to be restored, you'll need to re-link that platform to its original EA account.
PremiumBuddd
2 years ago
@EA_Mako Hey, appreciate the response but I was wondering if ill still get my content after linking even though I already had cross-progression pop up for me?
EA_Mako
Community Manager
2 years ago
Hi @PremiumBuddd,

No.

If you've unlinked a platform from one EA account and linked it to another, you will be able to access the content on that newer EA account with any linked platforms, but those will not bring any content from the original EA account.
PremiumBuddd
2 years ago
@EA_Mako Hey, I'm sorry I must be wording it the wrong way. I am asking if I will receive the content from the new ea account link, not the old/original one.
EA_Mako
Community Manager
2 years ago
@PremiumBuddd

Sorry if I've misunderstood. You won't receive the content from the original EA account if you had unlinked a platform, but if you're just looking to use that platform on a new EA account without bringing over your progress, that's fine.

That should be the portion I've bolded below. 🙂

If you've unlinked a platform from one EA account and linked it to another, you will be able to access the content on that newer EA account with any linked platforms, but those will not bring any content from the original EA account.

Let me know if you have further questions not covered in the FAQ here!
x_ririx21
2 years ago
So the thing that im asking is, my ea account didnt have my psn linked when cross progression popped up for me to be able to do on apex. Now that I have linked my psn account on their after the cross progression prompt showed up, which there was no psn account linked to my ea at the time of that prompt, will I ever be able to get that prompt again to make the progression go through?
PremiumBuddd
2 years ago
@x_ririx21
@EA_Mako EA_Mako This is also what I meant by my question
EA_Mako
Community Manager
2 years ago
@x_ririx21

No, in your situation these were on different EA accounts originally per your original post.

Progress from different EA accounts can never be merged regardless of whether that was linked before or after October 26th.
x_ririx21
2 years ago
So i’m just burnt for $700 worth of items since season 1 because ea sprung the message on me without me being able to hold off until i got my psn linked to my ea account? Is respawn/ea working to fix this because thats so inappropriate for a company to do especially when they dont even have a live chat or phone number like most companies have. If I make a new steam account with the linked ea and psn account will I be able to do cross progression on it with my psn linked to it then? I just find it hard to believe ive been here since season 1 and am being treated like this by the company i’ve been giving my time and money too. If I open a ticket with ea support can they transfer/merge an old ea account to another? @EA_Mako